When you order from our website, we ensure that the order gets processed within 24 hours and gets delivered within 15 business days.

We provide free delivery pan-India (for furniture and lighting delivery rates please see the below table). However for orders below Rs. 500, shipping charges of Rs. 100/- are applicable.

For furniture and lighting products we charge shipping on each product purchased according to the following table.

For Products less than Rs. 2,500/-Shipping charges Rs. 100/-
For Products between Rs. 2,500/- and Rs. 10,000/- Shipping charges Rs. 250/-
For Products greater than Rs. 10,000/-Shipping charges Rs. 500/-
The shipping cost are based on the selling price at FabFurnish and will not change on application of discount coupons.

Your order status is updated to you via emails at every step. If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our Customer Care immediately. Give us a call on +91 124 6733300 (10 AM - 7 PM) or drop us an email at care@fabfurnish.com An email is sent to you after the order is shipped that contains the tracking number and the service provider. Type the tracking number in the tracking section on the website of the service provider. The order status would provide detailed information on your package.

Yes, you will be asked to sign a delivery form, in which you confirm that the product(s) was delivered in the correct condition (without obvious defects or damage).

Our shipping partner will leave a notice at your address notifying you of an alternative delivery or pick-up arrangement.

Please allow up to 15 business days for delivery from the day you received the order confirmation. Your order status is updated to you via emails at every step. If you are having trouble reading the emails or if you haven't received any updates, please get in touch with our Customer Care immediately. Give us a call on +91 124 6733300 (10 AM - 7 PM) or drop us an email at care@fabfurnish.com

An email is sent to you after the order is shipped that contains the tracking number and the service provider. Type the tracking number in the tracking section on the website of the service provider. The order status would provide detailed information on your package.

If, for any reason, our shipping partner cannot reach you, we will provide you with the instructions to collect the product(s) directly from our shipping partner. In these situations, FabFurnish reserves the right to cancel the sale contract, in which case, we will fully refund you the amount.

We kindly ask you to call our customer service centre on +91 124 6733300 (10 AM - 7 PM)

We currently provide assembly service at a nominal cost (approximately Rs. 300) per product per visit at select locations. For further details, please contact our Customer Care team on +91 124 6733300 (10 AM - 7 PM) or drop us an email at care@fabfurnish.com.

Cancellations on categories (other than furniture and lighting) are allowed only till the item is shipped from our warehouse. Please contact our customer care to assist with you the same.

No cancellations are allowed on Furniture and Lighting categories once the order is placed. In case of any exception, at sole discretion of FabFurnish, two-way shipping charges will be borne by the customer.

In case of cancellations, no refund will be made for Part Payment orders that contain products from Furniture and Lighting categories; the advance amount will be forfeited as cancellation charges.

Please contact our Customer Care team to initiate the return process. You can contact us by either sending an email to returns@fabfurnish.com or calling us at +91 124 6733300 (10 AM - 7 PM). Click here to read our Returns Policy.

Please do not return products without first speaking to a representative at FabFurnish. Products returned without our knowledge will be returned to the customer, and we will not be able to process a refund.

FabFurnish has a no questions asked returns policy. We will gladly accept back any unused product in its original packing within 15 days of you receiving your product.

Returns for Furniture and Lighting category will be accepted only for Damaged/ Defective products. You will need to inform us of any damage/ defects within 48 hours of delivery of the product, in order to receive the replacement.

The returned product should be in the original packaging, and in the same condition as you received the product.

Every product and package is labeled with a serial number. This serial number must be readable and un-tampered on return.

Branded products have a UPC (Universal Product Code). This UPC must be readable and un-tampered on return.

Returns for Furniture and Lighting category will be accepted only for Damaged/ Defective products. You will need to inform us of any damages/ defects within 48 hours of delivery of the product, in order to receive the replacement.

To return a product as per our return policy, please log in a request with our Customer Care team, either by sending an email to returns@fabfurnish.com or calling us at +91 124 6733300 (10 AM - 7 PM). Once a return request is authorized and approved from our end, please ship the product, in a transit worthy packaging, safely to our warehouse as per the below mentioned address –

Returns Department
ALIX RETAIL PVT LTD. ,
Khasra no. 165, Dhumaspur village,
Jail Road, Sohna Road,
Gurgaon -122102

Kindly ensure that you use a trackable shipping method (e.g. First Flight). Shipping cost for all approved reverse pick up cases will be reimbursed to the tune of 10% of selling price or the actual cost, whichever is lower. Reimbursement will be in the form of a gift voucher which can be redeemed during your future purchases with us anytime within 30 days. Please note that in certain locations, we offer a free reverse pickup facility as well. Kindly get in touch with our Customer Care team for further assistance.

For all return shipments, please send an email to returns@fabfurnish.com with your order details and the tracking ID.

Please do not return any product without first speaking to a representative at FabFurnish. Products returned without our knowledge will be returned to the customer, and we will not be able to process the request.

If upon delivery of the product, you discover that the product packaging has been opened or is damaged, please do not accept the package and immediately notify our Customer Care team. We will offer a full refund, or send a replacement product, depending on your preference and product availability.

If you received your product with missing parts, defects or accessories, immediately notify our Customer Care team. A replacement will be sent over to you as soon as possible. You will need to inform us of any missing parts/ defects within 48 hours of delivery of the product, in order to receive the replacement.

Some FabFurnish products have an additional warranty period offered by the manufacturer. If after using such a product, you identify any flaw or manufacturing defect, please check the manufacturer's warranty document shipped with the product and contact them directly (Call Centres/ accredited Technical Assistance centres).

If you are unable to contact the manufacturer, please get in touch with our Customer Care representative. We will be happy to get in touch with the manufacturer on your behalf and facilitate a resolution. (This only applies in cases where the manufacturer provides such a warranty)

We will process your refund within 7 business days of receiving the returned product in its original packaging. The refunds period includes time taken to complete the refunds process by FabFurnish, but excludes any delays on part of banks/ card issuers, or shipment time in case of cheque refunds.

All refunds (except for cash payments) will be issued through the same transaction method used in the original purchase. For example, if you used a credit card as your payment method, the purchase amount will be issued to your credit card.

Refunds for cash payments will be issued either through an account payee cheque in the customer's name (as given in "billing name" at time of purchase), or an online transfer via NEFT to customer's bank account

In case your order does not contain any item from furniture/lighting category, you go ahead with the cancellation as per the cancellation policy and obtain a partial refund accordingly. 30% of the product value of cancelled item(s) will be refunded back to your card/account. Please note, the cash on delivery component of remaining items of your order shall remain the same, and the refund value cannot be adjusted against them.

We provide you with the opportunity to create your own wishlist where you can select product(s) for further purchase.

We kindly ask you to type the brand name in the search bar or to search for your brand directly on the "Brands" tab.

We are constantly updating our product range so we invite you to visit our website frequently.

Products are typically guaranteed by suppliers with a warranty. Please keep receipt of your purchase for warranty claims.

We look forward to hearing feedback about our product(s). You can find section specifically designed for reviews on each product page. Additionally, please feel free to send us feedback to
Email: care@fabfurnish.com Phone: +91 124 6733300 (10 AM - 7 PM)

Unfortunately, we do not have a retail store and, for safety reasons, we cannot allow customers in our warehouse. If you have any questions regarding the product(s), please do not hesitate to call our customer service centre on +91 124 6733300 (10 AM - 7 PM)

Our customer service centre is happy to assist you with your order on +91 124 6733300 (10 AM - 7 PM)

Please click on 'My Account', which is located on the top right hand side of the website. You will then be prompted to a new page where you will find the 'Create a new account' button on the left hand side. Click 'Create a new account' and fill in your details as requested before clicking 'Submit'. Registration should now be complete and you should receive a confirmation e-mail to the address you registered with.

Please click on the 'My Account' tab on the top right hand side of the page. You will then be prompted to enter your account details. Scroll down to find your account information; click on 'Edit' to update your details and 'Save' once you are finished to save these changes.

Our website is best supported by Internet Explorer and Mozilla Firefox. Please ensure that the browser you are using is up to date. If you are still experiencing difficulties, please do not hesitate to call our customer service centre on +91 124 6733300 (10 AM - 7 PM).

They are the name of small amounts of data that are sent from a website to your browser and stored on your computer's hard drive. Your browser's preferences usually have 'cookies enabled' (meaning each website can send its own cookie to your browser). Cookies cannot access your personal information, but instead use anonymous unique identifiers.
Cookies need to be enabled on your browser to allow you to add product(s) to your cart and access your account information. If you are using a public computer, or share your computer with others, be sure to log out before leaving your computer unattended to protect your account information. You can log out by clicking the 'Logout' link in the top right hand corner of the page.

We support the following payment options: Cash On Delivery (COD), Credit card, Debit card and Net Banking

We provide you the facility of making cash payments at time of delivery of the confirmed order. The payment will be required to be made to the delivery boy at time of receiving the product. Please ensure that the product packaging has not been tampered with, before making the payment and receiving the order. Kindly note that you will need to make the payment before opening the product packaging.

Yes, for each transaction we charge a nominal non-refundable processing fee of Rs. 50/-.

We now provide you an innovative hybrid payment solution by combining both Prepaid and COD services for placing high value orders. You need to make a payment for a partial value of the order (30% of order value or Rs. 2,000 whichever is higher) at the time of placing the order using your credit card, debit card or net banking account. The remaining amount will be required to be made to the delivery boy at time of receiving the product. Kindly note that the cash on delivery component cannot exceed Rs. 15,000 currently.

Please ensure that the product packaging has not been tampered with, before making the payment and receiving the order. Kindly note that you will need to make the payment before opening the product packaging.

Yes, for each transaction we charge a nominal non-refundable processing feeof Rs. 100/

	Example 1	Example 2	Example 3	Remarks
Order value	5000	20000	50000
Processing fee	100	100	100	Flat processing fee of Rs. 100
Grand Total	5100	20200	50500
Advance Payment	2000	6060	35500	30% or Rs. 2000 whichever is higher
Cash on Delivery	3100	14140	15000	Maximum COD value of Rs. 15,000

We strive to ensure that every credit card transaction occurs within a secure environment. FabFurnish payment system has a 128-bit SSL security encryption certification awarded by VeriSign. You can see the transaction is secure if a key lock is visible in the bottom right corner of your web browser. We do not retain your credit card information after your order is complete. Rather, it is submitted directly to our banks. You can rest assured that your credit card or bank account information will be secured.

Please check with your bank or financial institution to rule out errors on their behalf. If problems persist, please do not hesitate to call our customer service centre on +91 124 6733300 (10 AM - 7 PM).

All successful transactions will receive a confirmation email. If you have not received confirmation via email, please try placing your order again. Alternatively, please do not hesitate to call our customer service centre on +91 124 6733300 (10 AM - 7 PM).

All prices include taxes.

We are highly committed to provide you with a safe transaction, value your privacy and work hard to ensure that your details are secure and will not be released to any other party. To learn more about how we keep your details safe, please see our Privacy Policy.

We do not store your credit card details.

Your information will not be sold or passed on to third parties. Your privacy is important to us. Read more about how we protect your privacy under "Privacy Policy".

Fabfurnish is India's online shopping destination that exclusively sells home furniture; furnishing and home décor, with the widest range of products.
We have also arranged a team of experts in different industries to give you a place to turn to for the latest trends, unique pieces and different styles.
Fabfurnish was brought to India by European investors Rocket Internet, who is the founder of Zalando in Europe, Dafiti in Brazil, Zanui in Australia and Lamoda in Russia. Rocket Internet GmbH is the most successful e-commerce company in the world, responsible for the fastest growing e-commerce website in Europe.
Our world class customer service team can be contacted via email at care@fabfurnish.com.For press enquiries please contact press@fabfurnish.com and for business enquiries please contact support@fabfurnish.com

Phone: +91 124 6733300 (10 AM - 7 PM) Email: care@fabfurnish.com

Our address is:
FabFurnish
Alix Retail Pvt. Ltd.
Plot 521, Ground Floor,
UdyogVihar Phase III
Gurgaon 122016