Frequently Asked Questions
About FabFurnish.comWhat is FabFurnish.com?
My Account and WebsiteHow do I register and start my new account
Cancellations and ReturnsCan I cancel an order?
RefundsHow long does it take to receive a refund?
Brands and StocksCan I place an item on hold for purchase at a later date?
Shipping and DeliveryHow long does it take for delivery?
AssemblyI have bought a furniture product from FabFurnish.com; can you help me assemble it?
Partner OffersTerms & Conditions
About FabFurnish.comWhat is FabFurnish.com? How do I get in touch with you? Read more...
My Account and WebsiteHow do I register and start my new account? How do I update my details on my account? Read more...
Cancellations and ReturnsCan I cancel an order? How do I initiate a return process? Read more...
RefundsHow long does it take to receive a refund? How will I receive the refund? Read more...
Brands and StocksCan I place an item on hold for purchase at... How do I know if you carry a certain brand? Read more...
Shipping and DeliveryHow long does it take for delivery? Can I have my stuff delivered on a particular day? Read more...
AssemblyI have bought a furniture product from... Do you charge separately for assembling? Read more...
What is FabFurnish.com?
How do I get in touch with you?
What is your Address?
Bluerock E-Services Pvt. Ltd.
3rd Floor, Plot No.: 521 Udyog Vihar,
How do I register and start my new account?
Alternatively, you can also signup using your Facebook/Google accounts by clicking Facebook/Google button respectively.
Registration should now be complete and you should receive a confirmation e-mail to the registered mail id.
How do I update my details on my account?
I need personal assistance with my order. Who can I contact?
Is it necessary to have an account to shop on 'FabFurnish.com'?
I am having problems ordering through your website. What can I do?
What are cookies? Do I need to enable cookies in my browser?
Cookies need to be enabled on your browser to allow you to add product(s) to your cart and access your account information. If you are using a public computer, or share your computer with others, be sure to log out before leaving your computer to protect your account information. You can log out by clicking on 'Logout' in the top right hand corner of the page.
Can I place my order over the phone?
Can I cancel an order?
For Other Categories:
Cancellations on other categories (other than Furniture/Lighting/Mattress/Appliances) are possible only until the pre-shipping stage. Please contact our customer care team on +91 124 6733300 (10 AM - 7 PM) or mail us at firstname.lastname@example.org for any assistance. Please note that no cancellation will be allowed once any product of the order is shipped.
How do I initiate a return process?
Please do not return products without first speaking to a representative at FabFurnish.com. For Products returned without our knowledge, we will not be able to process a refund.
Once a return request is authorized from our end, we will pick up the product ourselves or get it picked through any of our partners.
Who pays for the shipping if I send the item back?
In case you need to send the product yourself, kindly ensure that you use a track-able shipping method (e.g. Delhivery, Blue Dart). Please ensure that product is packed in transit worthy packaging. Shipping cost for all approved reverse pick up cases will be reimbursed to 10% of selling price or the actual cost, whichever is lower. Also, please send an email to returns@FabFurnish.com with your order details and the tracking ID of courier used or call our customer service centre on +91 124 6733300 (10 AM - 7 PM) to inform about dispatch of product from your side.
What is the return notice period?
Please notify us about the receipt of a Damaged/ Defective product maximum within 48 hours of delivery. Please note that any complaint raised for Damaged /Defective / Short shipment / Incorrect products after 48 hours of delivery will not be accepted.
Please do not accept any products with damaged/ tampered packaging (excludes normal wear & tear and markings on the outer surface of the package, acceptable in the transit process)
In which cases are returns not possible?
Every product and package is labelled with a serial number. This serial number must be readable and un-tampered on return.
The return request should be made within the return notice period and consumables, if any, should be unused or uninstalled. Any damages/defects which are not covered under the manufacturer's/brand’s warranty or because of Product use are not covered under the Returns Policy.
What can lead to cancellation of my order?
What if the packaging of the product is damaged upon delivery?
What if the product has missing parts or defects?
For any short-shipment / missing parts / faulty parts, the particular part would be replaced as soon as possible. You will need to inform us of any missing parts / defects within 48 hours of delivery of the product, in order to receive the replacement.
Can I return a product that is found to be faulty upon use?
If you are unable to contact the manufacturer, please get in touch with our Customer Care representative. We will be happy to get in touch with the manufacturer on your behalf and facilitate a resolution. (This only applies in cases where the manufacturer provides such a warranty)
How long does it take to receive a refund?
How will I receive the refund?
Refunds for cash payments will be issued either through an account payee cheque in the customer's name (given as "billing name" at time of purchase), or an online transfer via NEFT to customer's bank account.
I have placed a Part Payment order including multiple items, and now want to cancel one of the items from it. How will the refund be processed?
I've still not received the refund to my bank account. Why?
Refunds for cash payments will be issued either through an account payee cheque in the customer's name (given as "billing name" at time of purchase), or an online transfer via NEFT to the customer's bank account.
All refunds are processed and a transaction number is shared post which the said amount will be credited to your account within 7 business days. Please contact our customer care team on +91 124 6733300 (10 AM - 7 PM) for further queries or mail us at care@FabFurnish.com.
Can I place an item on hold for purchase at a later date?
How do I know if you carry a certain brand?
When can I expect new product(s) to be listed on your website?
Do you offer a warranty on your product(s)?
How can I provide feedback about a product?
Is there somewhere I can go to view the product prior to purchasing?
Additionally, if you have any questions regarding the product(s), please do not hesitate to call our customer service centre on +91 124 6733300 (10 AM - 7 PM) or drop in a mail to sales@FabFurnish.com.
How long does it take for delivery?
Can I have my stuff delivered on a particular day?
How much do I have to pay for delivery?
Shipping charges (if applicable) will be displayed on the product page and at checkout.
Shipping charges (wherever applicable) are based on the following table:
|Price Range||Shipping Charges|
|For Products less than Rs. 500||Rs 49/-|
|For Products between Rs. 500/- and Rs. 2,500/-||Rs. 99/-|
|For Products between Rs. 2,500/- and Rs. 10,000/-||Rs. 249/-|
|For Products between Rs. 10,000/- and Rs. 25,000/-||Rs. 499/-|
|For Products greater than Rs. 25,000/-||Rs. 999/-|
The shipping cost is based on the selling price at FabFurnish.com and will not change on the application of discount coupons.
Can I open the COD parcel before making the payment?
How can I track my order?
Your order status is also updated to you via emails at every step. If you are having trouble with the emails or if you haven't received any updates, please get in touch with our Customer Care Team immediately. Give us a call on +91 124 6733300 (10 AM - 7 PM) or drop us an email care@FabFurnish.com. An email is sent to you after the order is shipped that contains the tracking number and the service provider. Type the tracking number in the tracking section on the website of the service provider. The order status would provide detailed information on your package.
Can I return the order to the courier agent and take my cash back from him?
Will I have to sign for my delivery?
How can I find out if FabFurnish.com delivers to my PIN Code?
What if I am not home when my package arrives?
Does FabFurnish.com deliver products outside India?
My items haven't arrived yet. What can I do?
If, for any reason, our shipping partner cannot reach you, we will provide you with the instructions to collect the product(s) directly from our shipping partner. In these situations, FabFurnish.com reserves the right to cancel the sale contract, in which case, we will fully refund the amount to you.
Please get in touch with our Customer Care Team at +91 124 6733300 (10 AM - 7 PM) or drop us an email at email@example.com for any further queries.
How do I change my shipping address after my order has been placed?
In case of any exception, kindly mail us at firstname.lastname@example.org or speak to the customer care team on +91 124 6733300 (10 AM - 7 PM) and they will assist you in the best possible way.
I have bought a furniture product from FabFurnish.com; can you help me assemble it?
For further details, please contact our Customer Care Team on +91 124 6733300 (10 AM - 7 PM) or drop us an email at care@FabFurnish.com.
Mobikwik Cashback Offer -
Terms and Conditions
- Enter cashback code KWIK5 on MobiKwik payment page to avail 5% cashback
- Maximum MobiKwik cashback is upto Rs. 500
- Cashback will be valid once per user during the offer period
- Offer is valid from 1st Dec - 15th Dec 2016
- Cashback will be auto-credited to your MobiKwik wallet within 24 hours.
- MobiKwik offer displayed on merchant site will be valid only if it's also displayed on MobiKwik website/app.
- If your order is cancelled or left undelivered at merchant's end, the merchant (not MobiKwik) will initiate a refund.
- After the refund is initiated, amount will be credited back to wallet within 7-10 days.