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HOMETOWN EXCHANGE AND UPGRADE OFFER

HOMETOWN EXCHANGE OFFER FAQs

What is the Hometown Exchange offer?

FabFurnish is offering all its customers exchange offers up to 25% on all HomeTown products till April 12, 2015. Valid only in select cities – Bangalore, Hyderabad, Delhi (NCR), Mumbai, Kolkata, Pune, Nagpur, Lucknow, Ahmedabad, Ranchi, Siliguri, Mysore, Surat

How will the Hometown Exchange offer work?

You will be awarded in the form of discount vouchers, worth up to 25% of the product value of the original order placed during the Exchange period (till April 12, 2015) valid on exchange of furniture items as per the chart mentioned in the next question.

What products I can put up for exchange?

You can put up your old furniture for exchange as long as it is not severely damaged or deemed unfit

Old product put up for exchange Max old Product Value (upto 25% of the new order) Coupon to be used
Beds 15,000 ExcBedHT
2 Door Wardrobe/Other wardrobes 15,000 ExcWardHT
1 Seater Sofa 6,000 ExcSofa1HT
2 Seater Sofa 15,000 ExcSofa2HT
3 Seater Sofa 20,000 ExcSofa3HT
4/6Seater Dining Table Set 10,000/18,000 ExcDining4HT / ExcDining6HT
Other Furniture 3,000 ExcOtherHT
Mattress Cotton/Coir 4,000 ExcCottonHT
Spring Mattress 6,000 ExcSpringHT

Can I exchange a product to buy a different kind of product?

Yes. Suppose you want to exchange a 4 seat Dining set and buy a Sofa, you will apply ExcDining4HT to get the discount (upto 25% of the product or Rs 10000, whichever is lesser)

How will I claim the offer?

The discount can be availed by using the exclusive coupon codes on select Hometown products.

How will the furniture pick up work?

New furniture will be delivered on your doorstep once your old furniture has been picked up.

Can you please provide an example?

For e.g., if you want to purchase a HomeTown sofa set worth Rs 50,000, you can redeem up to Rs 12500 on exchange of your old furniture. This means you will end up paying Rs 37500 for the Hometown sofa

What happens if I want to cancel my original order?

Hometown products fall under the “Sold by Partner” category and hence cancellations are possible only within 24 hours of placing the order. Please note that in the event of any cancellations, discount vouchers shall be deactivated and orders placed to redeem the same shall be cancelled as well.

Can I return items purchased under Exchange offer?

Hometown products follow the returns policy applicable to “Sold by Partner” products and hence return/replacement requests shall be entertained only for defective/damaged products, reported within 48 hours of delivery. For redemption orders, standard return policy applies (click here). FabFurnish.com reserves the right to amend, modify, cancel, update or withdraw this offer at any time without notice.