Frequently Asked Questions

  • About FabFurnish.com

    • What is FabFurnish.com?

      FabFurnish.com, a Future Group company, is India's largest online home store that exclusively sells home furniture, furnishings, appliances, home décor and kitchenware, with the widest range of products.

    • How do I get in touch with you?

      Our customer service team can be contacted via email at care@FabFurnish.com. For press enquiries please contact press@FabFurnish.com and for business enquiries please contact support@FabFurnish.com. Alternatively, we can also be reached at +91 124 6733300 (10 AM - 7 PM).

    • What is your Address

      Our address is:
      FabFurnish.com
      Bluerock E-Services Pvt. Ltd.
      3rd Floor, Plot No.: 521 Udyog Vihar,
      Phase-3, Gurgaon,
      Haryana-122016

  • My Account and Website

    • How do I register and start my new account?

      Please click on 'SIGNUP', which is located on the top right hand side of the website. You will see a new page where you can fill in your details as requested before clicking 'Submit'.

      Alternatively, you can also signup using your Facebook/Google accounts by clicking Facebook/Google button respectively.

      Registration should now be complete and you should receive a confirmation e-mail to the registered mail id

    • How do I update my details on my account?

      Please go to the 'Hi……' tab on the top right hand side of the page and click on My Profile. Find your account information; click on 'Edit' to update your details and 'Save' to save the changes once you are finished.

    • I need personal assistance with my order. Who can I contact?

      Our customer service centre is happy to assist you with your order on +91 124 6733300 (10 AM - 7 PM) or you can also write to us at care@FabFurnish.com.

    • Is it necessary to have an account to shop on 'FabFurnish.com'?

      FabFurnish.com gives you the option of shopping as a guest too. Just enter your email id on the checkout page and enjoy our fabulous range of products.

    • I am having problems ordering through your website. What can I do?

      Our website is best supported by Google Chrome, Internet Explorer and Mozilla Firefox. Please ensure that the browser you are using is up to date. If you are still experiencing difficulties, please do not hesitate to call our customer care team on +91 124 6733300 (10 AM - 7 PM) or mail us at care@FabFurnish.com.

    • What are cookies? Do I need to enable cookies in my browser?

      Cookies are small amounts of data that are sent from a website to your browser and stored on your computer's hard drive. Your browser's preferences usually have 'cookies enabled' (meaning each website can send its own cookie to your browser). Cookies cannot access your personal information, but instead use anonymous unique identifiers.

      Cookies need to be enabled on your browser to allow you to add product(s) to your cart and access your account information. If you are using a public computer, or share your computer with others, be sure to log out before leaving your computer to protect your account information. You can log out by clicking on 'Logout' in the top right hand corner of the page.

    • Can I place my order over the phone?

      Yes, you can place your order over the phone. Please call our customer care representatives on +91 124 6733300 (10 AM - 7 PM) and they will assist you in the buying process.

    • How long does it take to receive a refund?

      We will process your refund within 7 business days of receiving the returned product in its original packaging.

  • Cancellations and Returns

    • Can I cancel an order?

      For Furniture/Lighting/Mattress/Appliances - Cancellations are not permitted once the order is placed. In case of any exception, kindly mail us at care@fabfurnish.com or speak to the customer care team on +91 124 6733300 (10 AM - 7 PM) and they will assist you in the best possible way. No refund will be made in case of cancellations for Part Payment orders that contain products from Furniture/Lighting /Mattress categories; any advance amount will be forfeited as cancellation charges.

      For Other Categories:

      Cancellations on other categories (other than Furniture/Lighting/Mattress/Appliances) are possible only until the pre-shipping stage. Please contact our customer care team on +91 124 6733300 (10 AM - 7 PM) or mail us at care@fabfurnish.com for any assistance. Please note that no cancellation will be allowed once any product of the order is shipped.

    • How do I initiate a return process?

      Please contact our Customer Care team to initiate the return process. You can contact us by either sending an email to care@fabfurnish.com or calling us at +91 124 6733300 (10 AM - 7 PM). Click here to read our Returns Policy.

      Please do not return products without first speaking to a representative at FabFurnish.com. For Products returned without our knowledge, we will not be able to process a refund.

      Once a return request is authorized from our end, we will pick up the product ourselves or get it picked through any of our partners..

    • Who pays for the shipping if I send the item back?

      We have our Reverse Pick up facilities in selected locations wherein your items can be picked up from our end and the same is absolutely free of cost.

      In case you need to send the product yourself, kindly ensure that you use a track-able shipping method (e.g. Delhivery, Blue Dart). Please ensure that product is packed in transit worthy packaging. Shipping cost for all approved reverse pick up cases will be reimbursed to 10% of selling price or the actual cost, whichever is lower. Also, please send an email to returns@FabFurnish.com with your order details and the tracking ID of courier used or call our customer service centre on +91 124 6733300 (10 AM - 7 PM) to inform about dispatch of product from your side.

    • What is the return notice period?

      Returns for Furniture, Mattresses, Appliances and Lighting category will be accepted only for Damaged / Defective / Short shipment / Incorrect products. Refund will be provided only in case replacement for the same product is not available.

      Please notify us about the receipt of a Damaged/ Defective product maximum within 48 hours of delivery. Please note that any complaint raised for Damaged /Defective / Short shipment / Incorrect products after 48 hours of delivery will not be accepted.

      Please do not accept any products with damaged/ tampered packaging (excludes normal wear & tear and markings on the outer surface of the package, acceptable in the transit process) .

    • In which cases are returns not possible?

      The returned product should be unused, in its original packaging, along with the price tags, labels, original packing, freebies and accessories, if any and in the same condition as you received the product.

      Every product and package is labelled with a serial number. This serial number must be readable and un-tampered on return.

      The return request should be made within the return notice period and consumables, if any, should be unused or uninstalled. Any damages/defects which are not covered under the manufacturer's/brand's warranty or because of Product use are not covered under the Returns Policy.

    • What can lead to cancellation of my order?

      A cancellation may happen if a product is rejected in our Quality Check process or if it is out of stock. Also, in some cases when our logistic partners are unable to deliver to the desired delivery location, the order may be cancelled.

    • What if the packaging of the product is damaged upon delivery?

      If you discover that the product packaging has been opened or is damaged, please do not accept the package and immediately notify our Customer Care team. We will offer a full refund, or send a replacement product, depending on your preference and product availability.

    • What if the product has missing parts or defects?

      If you have received your product with missing parts, defects or accessories, immediately notify our Customer Care team.

      For any short-shipment / missing parts / faulty parts, the particular part would be replaced as soon as possible. You will need to inform us of any missing parts / defects within 48 hours of delivery of the product, in order to receive the replacement.

    • Can I return a product that is found to be faulty upon use?

      Some FabFurnish.com products have an additional warranty period offered by the manufacturer. If after using such a product, you identify any flaw or manufacturing defect, please check the manufacturer's warranty and contact them directly (Call Centres/ accredited Technical Assistance centres).

      If you are unable to contact the manufacturer, please get in touch with our Customer Care representative. We will be happy to get in touch with the manufacturer on your behalf and facilitate a resolution. (This only applies in cases where the manufacturer provides such a warranty)

  • Refunds

    • How long does it take to receive a refund?

      We will process your refund within 7 business days of receiving the returned product in its original packaging. The refund period includes time taken to complete the refund process by FabFurnish.com, but excludes any delays on part of banks/ card issuers, or shipment time in case of a cheque refund.

    • How will I receive the refund?

      All refunds (except for cash payments) will be issued through the same transaction method used in the original purchase. For example, if you used a credit card as your payment method, the purchase amount will be issued to your credit card.

      Refunds for cash payments will be issued either through an account payee cheque in the customer's name (given as "billing name" at time of purchase), or an online transfer via NEFT to customer's bank account.

    • I have placed a Part Payment order including multiple items, and now want to cancel one of the items from it. How will the refund be processed?

      In case your order does not contain any item from furniture/mattress/lighting/appliances category, you can go ahead with the cancellation as per the cancellation policy and obtain a partial refund accordingly. Refund amount will be equivalent to amount deposited in lieu of the cancelled item(s) at the time of placing the order will be refunded. Please note, the cash on delivery component of remaining items of your order shall remain the same, and the refund value cannot be adjusted against them.

    • I've still not received the refund to my bank account. Why?

      All refunds (except for cash payments) will be issued through the same transaction method used in the original purchase. For example, if you used a credit card as your payment method, the purchase amount will be issued to your credit card.

      Refunds for cash payments will be issued either through an account payee cheque in the customer's name (given as "billing name" at time of purchase), or an online transfer via NEFT to the customer's bank account.

      All refunds are processed and a transaction number is shared post which the said amount will be credited to your account within 7 business days. Please contact our customer care team on +91 124 6733300 (10 AM - 7 PM) for further queries or mail us at care@FabFurnish.com.

  • Brands and Stocks

    • Can I place an item on hold for purchase at a later date?

      We provide you with the opportunity to create your own wish list where you can select product(s) for further purchase. The availability of the item(s) depends on the date of final purchase.

    • How do I know if you carry a certain brand?

      You can search for your preferred brand in search bar at top of any page. You can also find your brand by clicking here.

    • When can I expect new product(s) to be listed on your website?

      We keep updating our product range, so we invite you to visit our website frequently. You can also checkout our new products by clicking here

    • Do you offer a warranty on your product(s)?

      Products are typically guaranteed by sellers with a warranty. Please keep receipt of your purchase for warranty claims. Please check the product warranty in product description.

    • How can I provide feedback about a product?

      We look forward to hearing feedback about our product(s). You can find a section specifically designed for reviews on each product page. Additionally you can send your feedback to us at care@fabfurnish.com or call us at +91 124 6733300 (10 AM - 7 PM) on all working days.

    • Is there somewhere I can go to view the product prior to purchasing?

      Few of our products are on display at our seller's showrooms. The products which are on display will have ' ' icon on them. You can check the address of the showroom by clicking the "Available on display" on the product page.

      Additionally, if you have any questions regarding the product(s), please do not hesitate to call our customer service centre on +91 124 6733300 (10 AM - 7 PM) or drop in a mail to sales@FabFurnish.com.

  • Shipping and Delivery

    • How long does it take for delivery?

      When you order from our website, we ensure that all items of your order are delivered within the delivery time mentioned on the product page. To check the delivery time, please enter the correct pin code of the location where you want the product to be shipped. Please do note that different items may have different delivery time and will be delivered separately.

    • Can I have my stuff delivered on a particular day?

      We strive to deliver products purchased from FabFurnish.com in excellent condition and in the fastest time possible. However, we can't commit on the same.

    • How much do I have to pay for delivery?

      We provide free delivery Pan-India. However, shipping charges are applicable for certain items.
      Shipping charges (if applicable) will be displayed on the product page and at checkout.
      Shipping charges (wherever applicable) are based on the following table:

      Price Range Shipping Charges
      For Products less than Rs. 500 Rs 49/-
      For Products between Rs. 500/- and Rs. 2,500/- Rs. 99/-
      For Products between Rs. 2,500/- and Rs. 10,000/- Rs. 249/-
      For Products between Rs. 10,000/- and Rs. 25,000/- Rs. 499/-
      For Products greater than Rs. 25,000/- Rs. 999/-

      The shipping cost is based on the selling price at FabFurnish.com and will not change on the application of discount coupons.

    • Can I open the COD parcel before making the payment?

      We apologise, but we do not have an open delivery system at FabFurnish.com. In case you have any issues with the product, please feel free to get in touch with our customer care team on +91 124 6733300 (10 AM - 7 PM).

    • How can I track my order?

      You can get an updated status of your order under 'My Orders' section. Click on the order number to get exact status of the order and its tracking details. Once an order is shipped the tracking number (AWB number) and shipping agent details are updated against each item of you order.

      Your order status is also updated to you via emails at every step. If you are having trouble with the emails or if you haven't received any updates, please get in touch with our Customer Care Team immediately. Give us a call on +91 124 6733300 (10 AM - 7 PM) or drop us an email care@FabFurnish.com. An email is sent to you after the order is shipped that contains the tracking number and the service provider. Type the tracking number in the tracking section on the website of the service provider. The order status would provide detailed information on your package.

    • Can I return the order to the courier agent and take my cash back from him?

      We apologize but we do not have the facility of returning the product to the courier agent and take the cash back from him. In case you are not satisfied with the product, please contact our customer care on +91 124 6733300 (10 AM - 7 PM) or drop us an email at care@FabFurnish.com.

    • Will I have to sign for my delivery?

      Yes, you will be asked to sign a delivery form, in which you confirm that the product(s) was delivered in the correct condition (without obvious defects or damage).

    • How can I find out if FabFurnish.com delivers to my PIN Code?

      Once you click on any product, on the right hand side there is a tab stating Check delivery estimate for your pin code. You can enter your pin code in that tab and find out whether we deliver in your area and the expected delivery time for your product.

    • What if I am not home when my package arrives?

      If, for any reason, our shipping partner cannot reach you, we will provide you with the instructions to collect the product(s) directly from our shipping partner. In case you find that delivery is unsuccessful, please contact our customer care on +91 124 6733300 (10 AM - 7 PM) or drop us an email at care@fabfurnish.com.

    • Does FabFurnish.com deliver products outside India?

      We are currently not delivering products outside India.

    • My items haven't arrived yet. What can I do?

      You can get the updated status of your order under 'My Orders' section. Click on the order number to get exact status of the order and its tracking details. Once an order is shipped the tracking number (AWB number) and shipping agent details are updated against each item of you order.

      If, for any reason, our shipping partner cannot reach you, we will provide you with the instructions to collect the product(s) directly from our shipping partner. In these situations, FabFurnish.com reserves the right to cancel the sale contract, in which case, we will fully refund the amount to you.

      Please get in touch with our Customer Care Team at +91 124 6733300 (10 AM - 7 PM) or drop us an email at care@fabfurnish.com for any further queries.

    • How do I change my shipping address after my order has been placed?

      Shipping address can not be changed once an order is placed.

      In case of any exception, kindly mail us at care@fabfurnish.com or speak to the customer care team on +91 124 6733300 (10 AM - 7 PM) and they will assist you in the best possible way.

  • Assembly

    • I have bought a furniture product from FabFurnish.com; can you help me assemble it?

      We currently provide free assembly service in more than 500 locations. Please enter your pincode on the product page to check the availability of the services at your location.

      For further details, please contact our Customer Care Team on +91 124 6733300 (10 AM - 7 PM) or drop us an email at care@FabFurnish.com.