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PART PAYMENT FAQ

How does Part Payment work?

We now provide you an innovative hybrid payment solution by combining both Prepaid and COD services for placing high value orders. At the time of placing the order, you need to make a payment for just a partial value of the order (30% of order value or Rs. 500 whichever is higher) using your credit card, debit card or net banking account. The remaining amount will be required to be paid to the delivery boy at time of receiving the product(s). Kindly note that the cash on delivery component cannot exceed Rs. 15,000 currently.
Please ensure that the product packaging has not been tampered with, before making the payment and receiving the order. Kindly note that you will need to make the payment before opening the product packaging.

Do I have to pay any charges for availing Part Payment service?

Yes, for each transaction we charge a nominal non-refundable processing fee of Rs. 50/

Can you please explain Part Payment service using an example?

Example 1 Example 2 Example 3 Remarks
Order value 1000 5000 50000
Processing fee 50 50 50 Flat processing fee of Rs. 50
Grand Total 1050 5050 50050
Advance Payment 500 1515 35050 30% or Rs. 500 whichever is higher
Cash on Delivery 550 3535 15000 Maximum COD value of Rs. 15,000

Can I cancel an order placed using Part Payment service?

Standard cancellation policies apply for any Part Payment order, which currently are as follows -
  • Cancellations on categories (other than furniture and lighting) are allowed only till the item is shipped from our warehouse. Please contact our customer care to assist with you the same.
  • No cancellations are allowed on Furniture and Lighting categories once the order is placed. In case of any exception, at sole discretion of FabFurnish, two-way shipping charges will be borne by the customer. No refund will be made for Part Payment orders that contain products from Furniture and Lighting categories; the advance amount will be forfeited as cancellation charges.
No refund will be made for Part Payment orders that contain products from Furniture and Lighting categories; the advance amount will be forfeited as cancellation charges.

I have placed a Part Payment order including multiple items and now want to cancel one of the items from it. How will the refund be processed?

In case your order does not contain any item from furniture/lighting category, you go ahead with the cancellation as per the cancellation policy and obtain a partial refund accordingly. 30% of the product value of cancelled item(s) will be refunded back to your card/account. Please note, the cash on delivery component of remaining items of your order shall remain the same, and the refund value cannot be adjusted against them.